General terms & conditions:
This site is owned and operated by:
Nordic Edge APS/Lola Ramona
Ingrid Marievej 66, 18-1,
Tlf: +45 33 91 11 41
The following payments are accepted:
Dankort, Visa, Mastercard, American Express, PayPal.
All prices include VAT.
The total amount of your order will be charged to your account within 24 hours of completed purchase.
Shipping & Delivery:
Delivery in Denmark 2 to 5 days. During our BIG SALES expect longer delivery times.
International markets: 3 to 15 days. During our BIG SALES expect longer delivery times.
Orders above 120 Euro:
International shipping: 15 Euro
The shipping cost includes custom fees. This means there will be no extra fees for your orders.
Property and risk transition:
All items purchased from Lola Ramona remains the property of Lola Ramona, until the goods are received.
This means that all risk of lost items is carried by Lola Ramona.
However,: In case of returns, the customer bare the risk until Lola Ramona have received the goods.
Lola Ramona hold the risk on delivery. The customer hold the risk on returns.
Return policy & Warranty:
Return policy: 2 weeks after receipt.
You have the right to cancel or return any purchase made from Lola Ramona.
Fill out this form and attach it with the goods when returning.
You can also return the product by refusing to accept the goods when delivered.
When products are returned, it has to be in the same condition and quantity as received.
Repayment is made as quickly as possible after we receive the returned goods and have checked that it meets same conditions as when bought.
We recommend that returned goods are shipped as a package with track&trace.
If you return the shoes, do not put stamps or shipping labels directly onto the shoebox. The shoes and the box must be returned in same condition as you received them
Any order placed on lolaramona.com is provided with a two-year legal warranty as required by Danish law.
You have as a customer the right to complain about any deficiencies of the product which has occurred within 24 months after purchase.
It is however a prerequisite that these deficits are not caused by any misuse of the product or other damaging behavior that has led to shortages. If the product is tainted with a lack, the customer is entitled to require replacement.
This means that you may require a new product sent to replace the one advertised above.
Return address for products:
Lola Ramona Warehouse
Kanalholmen 14F – 21
Tlf: +45 33 91 11 41
What is a Cookie?
A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). By that, the website can detect that it has already been opened using this browser, and in some cases it will then vary the content it shows.
Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.
Your cookie settings on this website.
Cookies on this website that do not require approval.
First-party cookies on this website that require consent
Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfill important functions. Without these cookies, features that enable our website to be used easily, such as pre-completed forms, will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers to you that are tailored to you personally.
The use on this website of third-party cookies that require consent
Please read our GDPR policy HERE